FAQ
Frequent asked questions about the orders, shipping and policies.
Orders
How long does it take to ship
Upon order placement, an email confirmation will be sent to you. Expect your package to be dispatched within 2-4 business days.
Upon shipment, a tracking number will be furnished to facilitate monitoring of your package's status.
For any inquiries or apprehensions regarding your order, do not hesitate to reach out to us. We are dedicated to guaranteeing your satisfaction.
Are the Payment options safe to use
With modern security technology and the chargeback options available through our payment providers—Paypal —your transactions are 100% safe. All payments are processed on their secure servers, so we never see your payment details. Having been in business for over three years, our longevity is a testament to our trustworthiness.
Can I change after placing the order
Orders can be canceled hassle-free before they are dispatched. Just send us an email, and we will initiate the refund process. In the event that your order has already been dispatched, you will be required to return it to us.
Change size/colour after ordering
Customers are permitted to modify any product specifications pertaining to their order, such as size or color, before the order is dispatched, provided that the prices of the new options remain unchanged.
Did not receive the confirmation email
Following your order placement, please verify receipt of the order confirmation email, as our team may require your assistance in verifying certain details.
Upon shipment of your order, our team will reach out to you with updates on the order status, accompanying photos, tracking number, and any queries they may have. Therefore, it is imperative that you have provided an accurate email address and are able to promptly respond with any requested information.
Shipping
Is my order packed discreetly?
To safeguard your orders, we employ a double or triple packing method. The outer packaging consists of a discreet, grey, weatherproof mailer to ensure maximum confidentiality.
When will my order arrive?
The shipping duration may vary depending on the chosen shipping method and is primarily managed by logistics companies.
Do you deliver to my country?
We offer international shipping to eligible countries for checkout at our store. If any logistical disruptions occur, we will proactively reach out to you.
My Parcel arrive with existing damages
While occurrences of this nature are infrequent among our customers, if you happen to experience such a situation, please reach out to our customer support for assistance with returns, replacements, or refunds.
Do I need to pay for the shipment for returning
The buyer is accountable for covering the return shipping expenses and any decrease in value if an item is not returned in its original condition.